Once ordered, requests for cancellations or replacement of orders duly placed on the website shall not be entertained.
Gamers Galaxy may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases, as well as hardware, must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to Support@gamersgalaxy.net .
In the case of hardware, every component part (cables, memory sticks, warranty card etc.) must be available, for it to be accepted as a return. In case you receive an incorrect product for which you haven’t ordered, it has to be returned in its original packing to us. After investigating such cases, the correct product will be dispatched. Rights reserved with Game Shop Retail Pvt. Ltd. and it may take a longer duration to settle.
Refund Policy for Digital Orders:
A refund will not be issued due to the customer’s dissatisfaction with the product once the code has been delivered to him.
A refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.
A refund will not be issued once the code has been delivered to the customer.
Refund Policy for Physical Orders:
The company provides refunds only in case of faulty and damaged conditions, after investigation.
For PC games, kindly be aware of the high systems requirements before making its purchase as there are no refunds or returns possible for PC games.
Refund In special cases (Unprocessed transactions)
A refund will be processed only through the same mode of payment i.e. payment to the same account which has been used during the transaction. 3% cancellation charges will be deducted from the refund amount.
Majorly, the refund will be processed for the canceled order only through the same mode of payment i.e. payment to the same account which you used during the transaction.
For the Credit card/Debit card mode of payment, refund processing time as per the bank’s standard time frame which is approximately 8-10 business days.
All rights of returns and Refund are reserved with Gamersgalaxy.net. kindly read the Terms and Conditions at the time of placing orders